Liba · Help center
Customer support
Our team is based in Gothenburg, Sweden. Send your request using the forms below. We aim to reply within 1–3 business days; Swedish public holidays may affect response times.
Contact by topic
For sales
Contact our sales team for retail, wholesale, and foodservice.
For product questions
Customer service for ingredients, allergens, packaging, or complaints.
For marketing & brand
Our marketing team for campaigns, collaborations, and media.
For invoice & purchase
Our finance team for invoices and purchasing questions.
Did your experience not meet expectations?
At Liba, we strive to ensure the highest quality in every product. If something did not meet our standards or your expectations, we would like to hear from you. Please complete the form below, and we will do our best to assist you promptly.
Frequently asked questions
I found an issue with a product. What should I do?
Please contact our customer support team using the complaint form on this page and provide as much information as possible — product, batch number, and a picture if you can.
How long does it take to receive a response?
We aim to respond within 1–3 business days. Please note that response times may vary during Swedish public holidays, as our headquarters and customer teams operate from Gothenburg, Sweden.
Can I submit a complaint without a receipt or order number?
Yes, but providing proof of purchase helps us investigate faster.
How do I find the batch number on the package?
The batch number is printed on the clip band of the packaging.
What happens after I submit the form?
Our quality team reviews your complaint and contacts you if additional information is needed.